Privacy Policy — How ck971 Collects, Uses, and Protects Your Personal Data
Your privacy matters to ck971. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own information. Please read this document carefully before registering an account.
Our Privacy Commitments
Six Principles That Guide How ck971 Handles Your Data
Every decision ck971 makes about data collection and processing is guided by these core principles, designed to keep your personal information secure and your rights protected.
Purpose Limitation
ck971 collects only the personal data that is strictly necessary for operating your account, processing transactions, verifying your identity, and complying with fraud prevention obligations. We do not collect data speculatively or beyond what each specific function requires.
Data Security
All data transmitted between your device and the ck971 platform is protected by SSL/TLS encryption. Account credentials are hashed using industry-standard algorithms. Our infrastructure undergoes regular security audits to identify and remediate vulnerabilities before they can be exploited.
Transparency
We are straightforward about what data we collect and why. This Privacy Policy is written in plain, accessible English so that every ck971 player in Bangladesh — regardless of their technical background — can understand exactly how their personal information is handled.
User Control
You retain meaningful control over your personal data. You may request access to the data we hold, ask for corrections, request deletion where permitted by law, or withdraw consent for non-essential processing at any time by contacting our support team.
Data Minimisation
Personal data is retained only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymised in accordance with our data lifecycle policy.
No Unauthorised Sharing
ck971 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with external partners only where strictly required to deliver platform services — and always under binding confidentiality obligations.
Table of Contents
- Who We Are
- Scope of This Policy
- Data We Collect
- How We Collect Your Data
- Legal Basis for Processing
- How We Use Your Data
- Sharing Your Data
- Cookies and Tracking Technologies
- Data Retention
- Data Security
- Your Rights
- Children and Minors
- Third-Party Links and Services
- Changes to This Policy
- Contact and Data Enquiries
1. Who We Are
ck971 is an online betting and casino platform operated under the brand name ck971, accessible at ck971.io. In this Privacy Policy, "ck971", "we", "us", and "our" refer to the operator of the ck971 platform. When we refer to "you", "your", or "User", we mean any individual who visits, registers on, or otherwise interacts with the ck971 website or mobile interface.
ck971 is the data controller responsible for the personal information collected through this platform. As data controller, ck971 determines the purposes for which and the manner in which personal data is processed. If you have any questions about this role or about how your data is handled, please refer to Section 15 (Contact and Data Enquiries) of this policy.
2. Scope of This Policy
This Privacy Policy applies to all personal data collected by ck971 through the following touchpoints: the ck971.io website, the ck971 mobile interface, account registration and login processes, deposit and withdrawal transactions, customer support interactions (live chat, email, and WhatsApp), and any promotional or marketing communications you receive from ck971 with your consent.
This policy does not apply to third-party websites or services that may be linked from within the ck971 platform, including game provider environments hosted by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, or any other external service provider. When you interact directly with a third-party provider's interface, their own privacy policies govern data collection in that context. ck971 has no control over and accepts no responsibility for third-party privacy practices.
By registering a ck971 account or by continuing to use the platform after this policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with how ck971 processes personal data as described here, you should discontinue use of the platform and contact support to arrange account closure.
3. Data We Collect
ck971 collects the following categories of personal data, depending on the nature of your interaction with the platform:
3.1 Registration Data
When you create a ck971 account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create and administer your account, verify your eligibility to play, and fulfil our legal obligations relating to identity verification and fraud prevention.
3.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations, we may collect copies of government-issued identification documents (National Identity Card, passport, or driving licence), proof of address documents, proof of payment method ownership, and in some cases a photograph or selfie. This data is processed solely for verification purposes and is handled with the highest level of security.
3.3 Financial and Transaction Data
We collect details of every financial transaction you carry out on the ck971 platform, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash number, Nagad number, or Rocket wallet number), transaction timestamps, and transaction reference numbers. We do not store full bank account numbers or card numbers on our servers.
3.4 Betting and Gaming Activity Data
We maintain records of all bets placed, games played, wager amounts, outcomes, bonuses claimed, and wagering progress. This data is used to administer your account, resolve disputes, detect unusual patterns that may indicate fraud or responsible gaming concerns, and improve the quality of our platform.
3.5 Technical and Device Data
We automatically collect certain technical information when you access the ck971 platform, including your IP address, device type and operating system, browser type and version, screen resolution, session duration, pages visited, and clickstream data. This information is used for platform security, fraud detection, and analytical purposes.
3.6 Communication Data
When you contact ck971 via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages, timestamps, and any attachments submitted, for the purposes of resolving your enquiry, training our support team, and maintaining an accurate audit trail.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, phone, address | Account creation, eligibility verification |
| KYC / Identity Data | NID, passport, selfie, proof of address | Identity verification, fraud prevention |
| Financial Data | bKash/Nagad number, transaction records | Payment processing, withdrawal verification |
| Betting Activity | Bets placed, wager amounts, game history | Account administration, dispute resolution |
| Technical Data | IP address, device, browser, session logs | Security, fraud detection, analytics |
| Communication Data | Live chat transcripts, email records | Support resolution, audit trail |
4. How We Collect Your Data
ck971 collects personal data through the following methods:
- Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact our support team, or respond to a promotional communication.
- Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the ck971 platform. See Section 8 for full details on cookies.
- From third-party payment processors — bKash, Nagad, Rocket, Upay, and banking partners may share transaction confirmation data with ck971 for the purpose of verifying deposits and processing withdrawals.
- From fraud prevention and identity verification partners — where required to fulfil our KYC obligations, ck971 may receive data from specialist verification service providers to cross-check the accuracy of documents submitted by users.
- From game providers — certified game providers such as Pragmatic Play, Evolution Gaming, and Spribe may share session-level data (e.g., game round IDs, bet amounts, outcomes) with ck971 to populate your account statement and resolve any disputes relating to game outcomes.
5. Legal Basis for Processing
ck971 processes your personal data on the following legal grounds:
- Contractual necessity — processing your registration data, transaction records, and KYC documents is necessary to perform the contract between ck971 and you (i.e., to operate your account and deliver the services you have requested).
- Legal obligation — certain processing activities, including identity verification, fraud reporting, and retention of financial transaction records, are required by applicable law and regulatory obligations that ck971 is subject to.
- Legitimate interests — ck971 processes technical and device data, communication records, and betting activity data on the basis of legitimate interests, including the detection and prevention of fraud, ensuring platform security, and improving the quality of our services. We conduct a balancing assessment to ensure that our legitimate interests do not override your rights and freedoms.
- Consent — where ck971 sends you marketing communications or uses non-essential cookies, this is done only with your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6. How We Use Your Data
The personal data ck971 collects is used for the following specific purposes:
- Creating, maintaining, and administering your ck971 account.
- Verifying your identity and age (21+) to ensure eligibility to register and play.
- Processing deposits, withdrawals, and all associated financial transactions in BDT (৳).
- Detecting, investigating, and preventing fraud, money laundering, multi-accounting, and other prohibited activities.
- Monitoring betting patterns and account activity to identify responsible gaming concerns and, where appropriate, to apply self-exclusion or account restrictions.
- Resolving disputes relating to bets, game outcomes, bonuses, or account balances.
- Responding to customer support enquiries submitted via live chat, email, or WhatsApp.
- Sending you account-related communications such as transaction confirmations, password reset instructions, and security alerts.
- Sending you promotional communications and personalised offers, where you have provided consent to receive such communications.
- Improving the ck971 platform through analysis of aggregated, anonymised usage data.
- Complying with our legal and regulatory obligations, including responding to lawful requests from authorities.
7. Sharing Your Data
ck971 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specified purpose:
7.1 Payment Processors
To process your deposits and withdrawals, ck971 shares relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, and partner banks (City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank). These partners receive only the minimum data required to complete the transaction and are bound by their own data protection obligations.
7.2 Game Providers
Certified game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive session identifiers and account-level tokens necessary to deliver their games within the ck971 platform. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose beyond game delivery.
7.3 Identity Verification Partners
Where required to complete KYC verification, ck971 may share identity document images and personal details with specialist third-party verification providers. These providers are contractually prohibited from retaining or using your data beyond the scope of the verification task.
7.4 Fraud Prevention and Security Services
To protect the integrity of the ck971 platform and its players, we may share technical data (including IP addresses, device fingerprints, and behavioural patterns) with fraud prevention and cyber-security service providers. This processing is carried out on the basis of our legitimate interests in maintaining a safe and fair platform.
7.5 Legal and Regulatory Disclosures
ck971 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or lawful regulatory direction. In such cases, ck971 will disclose only the minimum information required to satisfy the legal obligation and will notify the affected user where permitted to do so.
8. Cookies and Tracking Technologies
ck971 uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow ck971 to recognise your device on return visits, maintain your session while you are logged in, and gather analytical data about how the platform is used.
8.1 Types of Cookies Used
- Strictly Necessary Cookies: These cookies are essential to the operation of the ck971 platform. They enable core functions such as account login sessions, deposit flow navigation, and security token management. These cookies cannot be disabled without breaking the platform's core functionality.
- Analytical and Performance Cookies: These cookies collect anonymised data about how users navigate the platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps ck971 identify areas for improvement. These cookies are activated only with your consent.
- Functional Cookies: These cookies remember your preferences, such as your preferred language or display settings, to provide a more personalised experience. They are activated only with your consent.
- Marketing Cookies: ck971 does not use third-party advertising or retargeting cookies. No data from your ck971 browsing activity is shared with external advertising networks.
8.2 Managing Cookie Preferences
You may manage your cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
9. Data Retention
ck971 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Account registration data — retained for the duration of your active account plus a minimum of 5 years following account closure, to meet anti-money-laundering and fraud prevention record-keeping requirements.
- KYC and identity documents — retained for a minimum of 5 years from the date of verification, or longer where required by applicable regulatory guidance.
- Financial transaction records — retained for a minimum of 5 years from the date of each transaction.
- Betting and gaming activity logs — retained for a minimum of 3 years from the date of each activity record.
- Customer support communications — retained for 2 years from the date of each interaction, unless the communication relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
- Technical and device data (logs) — retained for up to 12 months, after which it is deleted or anonymised.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for statistical and platform improvement purposes.
10. Data Security
ck971 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between your device and the ck971 servers.
- Encryption of sensitive data fields at rest, including identity document images and payment method identifiers.
- Hashing of account passwords using industry-standard one-way cryptographic algorithms, ensuring that ck971 staff cannot read your password in plain text.
- Role-based access controls that restrict access to personal data to authorised personnel only, on a need-to-know basis.
- Regular penetration testing and security audits conducted by qualified security professionals.
- Automated monitoring systems that detect and alert on suspicious access patterns or unusual account activity in real time.
While ck971 takes every reasonable precaution to safeguard your data, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ck971 will notify affected users promptly in accordance with applicable law.
11. Your Rights
As a ck971 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at support at ck971.io with your registered account details and a clear description of your request. We will respond within 30 days.
Right of Access
You may request a copy of the personal data ck971 holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
In certain circumstances, you may request that ck971 delete your personal data. This right is subject to legal retention obligations — we cannot erase data that we are required by law to keep.
Right to Restrict Processing
You may request that ck971 limit how your data is used in certain circumstances — for example, while a dispute about accuracy is being resolved or while an objection to processing is under review.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, you may request that ck971 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.
12. Children and Minors
The ck971 platform is strictly intended for adults aged 21 years and above. ck971 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration process and again at the point of KYC verification. If ck971 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all pending bets will be voided, and the data will be deleted in accordance with our data lifecycle policy.
If you are a parent or guardian and you believe that a minor in your care has registered a ck971 account, please contact our support team immediately at support at ck971.io. We treat all such reports with the highest priority and will act swiftly to resolve the situation.
13. Third-Party Links and Services
The ck971 platform may contain links to or integrations with third-party services, including game provider environments operated by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you navigate to a third-party environment — even if it appears within the ck971 interface — that third party's own privacy policy governs the data collected in that context.
ck971 has no control over the content, data practices, or privacy policies of third-party services and accepts no responsibility for them. We encourage you to review the privacy policies of any third-party service you interact with. The inclusion of a third-party game or service within the ck971 platform does not constitute an endorsement of that party's privacy practices.
14. Changes to This Policy
ck971 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via a prominent notice on the ck971 platform and, where practicable, by email to the address registered on your account. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision.
Your continued use of the ck971 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and request account closure. We recommend bookmarking this page and reviewing it periodically to stay informed of any updates.
15. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the ck971 data team through the following channels:
- Email: support at ck971.io (plain text — not a clickable link)
- WhatsApp: +880 1700 000 971
- Live Chat: Available 24/7 via the ck971 platform
- Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
When submitting a data rights request, please include your registered account username, the mobile number associated with your account, and a clear description of your request. This allows our team to locate your records promptly and respond within the required 30-day window.
For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please also reference your account username in your correspondence so that protective measures can be applied without delay.
Your Data Is Safe With ck971
We are committed to keeping your personal information secure and your experience transparent. Explore our FAQ, review our Responsible Gaming tools, or head to ck971 Casino to start playing with confidence.