Terms & Conditions — ck971 Online Betting and Casino Platform

1. Introduction and Acceptance

Welcome to ck971. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Player", "You") and ck971 ("ck971", "We", "Us", "Our", "the Platform") governing your access to and use of the ck971 website, mobile interface, betting services, casino products, and all associated features available at ck971.io.

By creating an account, making a deposit, placing a bet, or otherwise accessing any part of the ck971 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them unconditionally. If you do not agree with any part of these Terms, you must immediately cease using the ck971 platform and close your account.

These Terms should be read together with the ck971 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and ck971. In the event of any conflict between these Terms and any promotional communication , these Terms shall prevail unless expressly stated otherwise in writing by ck971.

2. Definitions

For the purposes of these Terms, the following definitions apply throughout:

• "Account" means the personal account registered by a User on the ck971 platform.
• "Balance" means the total real-money funds held in a User's Account at any given time, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means promotional credits awarded by ck971 that are subject to wagering requirements before they can be withdrawn.
• "BDT" means Bangladeshi Taka (৳), the primary currency used on the ck971 platform.
• "Bet" means any wager placed by a User on a sports event, casino game, crash game, or any other product available on the platform.
• "KYC" means Know Your Customer — the identity and document verification process required by ck971 before processing withdrawals or in response to unusual account activity.
• "Platform" means the ck971 website, mobile interface, and all associated services accessible at ck971.io.
• "Prohibited Territory" means any country or jurisdiction from which access to online gambling platforms is explicitly prohibited by local law.
• "Service Provider" means any third-party game studio, live casino operator, or technology partner whose products are made available through the ck971 platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal, as specified in the relevant promotional terms.

3. Eligibility and Account Registration

3.1 Age Requirement

The ck971 platform is strictly for adults. You must be at least 21 years of age to register an account, make a deposit, or place any bet. ck971 enforces age verification at registration and at the point of withdrawal. Any account found to be held by a person under the age of 21 will be immediately suspended, all pending bets will be voided, and any balance will be handled in accordance with applicable regulations.

3.2 One Account Per Person

Each individual is permitted to hold one and only one account on the ck971 platform. Opening multiple accounts — whether under your own name, a pseudonym, or in conjunction with another person — is a material breach of these Terms and will result in permanent closure of all associated accounts and forfeiture of all balances and pending withdrawals. If you accidentally create a duplicate account, you must notify ck971 support immediately at support at ck971.io.

3.3 Registration Information

When registering an account, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, residential address, mobile phone number, and a valid email address. You are responsible for maintaining the accuracy of this information and must notify ck971 promptly if any of your details change. ck971 reserves the right to request documentary evidence to verify the accuracy of registered information at any time.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party or allow any other person to access or use your account. ck971 will not be held liable for any losses arising from unauthorised access to your account that results from your failure to protect your credentials. If you suspect unauthorised access to your account, you must contact ck971 support immediately.

4. Account Verification (KYC)

ck971 operates a Know Your Customer (KYC) verification process in order to prevent fraud, money laundering, and underage gambling. KYC verification is mandatory before processing any withdrawal request and may also be triggered at any point during an account's lifetime based on transaction patterns or risk assessments.

4.1 Documents Required

To complete KYC verification, you may be required to submit one or more of the following documents:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of residential address issued within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of payment method ownership — for example, a screenshot of your bKash or Nagad account showing your registered name and mobile number.
• A selfie photograph holding your ID document, if requested by the verification team.

4.2 Verification Timelines

ck971 aims to complete KYC verification within 24–72 hours of receiving all required documents. Withdrawal requests will remain on hold until verification is complete. ck971 is not liable for any delays in withdrawal processing that result from incomplete, illegible, or inconsistent documentation submitted by the User.

4.3 Right to Refuse or Reverse Transactions

ck971 reserves the right to refuse, delay, or reverse any deposit or withdrawal transaction pending completion of KYC verification, or where ck971 has reasonable grounds to suspect fraudulent activity, identity misrepresentation, or breach of these Terms.

5. Deposits and Withdrawals

5.1 Supported Payment Methods

ck971 accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and direct bank transfer to accounts held with City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, and other partner institutions. Supported methods are subject to change and the current list will always be displayed on the ck971 deposit page.

5.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳200 per transaction. The minimum withdrawal amount is ৳500 per transaction. Maximum transaction limits vary by payment method and account verification status. High-volume players may request a review of their transaction limits by contacting the ck971 support team directly.

5.3 Withdrawal Processing

Withdrawal requests submitted by verified accounts are typically processed within 15 minutes to 6 hours, with the majority completed within 2 hours during standard operating hours (Bangladesh Standard Time, UTC+6). Requests submitted outside peak hours or during high-volume periods such as BPL finals may take up to 24 hours. ck971 does not charge withdrawal fees; however, your mobile wallet or bank provider may apply their own service charges.

5.4 Withdrawal to Registered Method Only

For fraud prevention purposes, all withdrawals will be processed exclusively to the payment method registered on your account and verified through KYC. ck971 will not process withdrawals to third-party accounts, accounts held in a name different from the registered account holder, or new payment methods that have not been verified.

5.5 Currency

All transactions on the ck971 platform are denominated in Bangladeshi Taka (BDT / ৳). There are no currency conversion fees applied by ck971 on BDT transactions. If your payment provider applies any foreign exchange or service fee, that is outside ck971's control.

6. Bonuses and Promotions

6.1 Eligibility for Bonuses

Promotional offers on ck971 are available to eligible registered and verified players unless the specific promotion states otherwise. ck971 reserves the right to exclude individual accounts from bonus eligibility at its sole discretion, including where an account has a history of bonus abuse, arbitrage betting, or repeated violation of promotional terms.

6.2 Wagering Requirements

All bonus funds issued by ck971 are subject to wagering requirements. The applicable wagering requirement, eligible game contribution rates, minimum qualifying odds (for sports bonuses), and expiry period are stated clearly on the promotional page at the time the bonus is activated. Bonus funds and wagering progress are visible in real time from the account dashboard.

6.3 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited: opening multiple accounts to claim the same bonus more than once; using bonus funds exclusively on low-risk, mathematically balanced bets to minimise risk while satisfying wagering requirements (bonus arbitrage); coordinating with other accounts to fulfil wagering requirements in a structured manner; or any other pattern of play that ck971 determines is designed to exploit promotional terms rather than engage in genuine entertainment play.

6.4 Modification and Withdrawal of Promotions

ck971 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Bonuses already credited to a player's account at the point of modification will be honoured under the terms applicable at the time of issue, provided those terms have not been breached.

7. Betting and Gaming Rules

7.1 Sports Betting

All sports bets are accepted subject to the specific rules applicable to each sport and market type. For cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — special rules apply in the event of match abandonment, weather delays, venue changes, or umpire decisions that materially affect the outcome of a market. ck971 follows internationally recognised sports betting industry standards for the settlement of ambiguous or disrupted events.

7.2 Casino and Live Casino Games

All casino and live casino games on ck971 are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi. The rules of each game are governed by the respective provider's published game rules and certified Random Number Generator (RNG) outcomes. ck971 does not modify game logic or outcomes.

7.3 Crash Games

Crash-format games such as Aviator by Spribe operate on provably fair algorithms. The multiplier at which each round ends is determined by a seeded algorithm that players may independently verify. ck971 does not interfere with crash game outcomes. Results displayed at the conclusion of each round are final.

7.4 Void Bets

A bet may be declared void by ck971 where: the event was cancelled or abandoned without a result; the market was opened or settled in error; the odds displayed were materially incorrect due to a technical fault; or the bet was placed after the official start time of an event (for pre-match markets). Voided bets are returned to the player's account balance in full.

7.5 Finality of Results

All settled bets, once confirmed on the account statement, are final. ck971 will not reopen or regrade settled bets on the basis of official result changes announced more than 48 hours after the original settlement, unless required to do so by applicable law or the rules of a governing sporting body.

8. Prohibited Conduct

The following conduct is strictly prohibited on the ck971 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of balances, and may be referred to relevant law enforcement or regulatory authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent personal information during registration or verification.
• Using the platform to launder money or conduct any transaction connected to criminal activity.
• Using automated software, bots, scripts, or any algorithmic tool to place bets, exploit in-play markets, or interact with the platform in a manner not intended for human users.
• Engaging in match-fixing, insider betting, or placing bets based on non-public information.
• Colluding with other players, ck971 staff, or game participants to manipulate outcomes.
• Exploiting software bugs, display errors, or system glitches to gain an unfair advantage. Any winnings derived from a verifiable technical error will be withheld pending investigation.
• Charging back a deposit after using the deposited funds for betting or gaming activity.
• Accessing the platform from a jurisdiction where doing so is explicitly prohibited by local law.

9. Intellectual Property

All content on the ck971 platform — including but not limited to the ck971 brand name, logo, website design, graphics, software code, game interfaces, text, images, and data — is the exclusive intellectual property of ck971 or its respective third-party licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes.

You may not reproduce, copy, modify, distribute, transmit, display, publish, sell, sublicense, or create derivative works from any content on the ck971 platform without express written permission from ck971. Unauthorised use of any ck971 intellectual property may result in account termination and civil or criminal liability under applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ck971 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of profits, loss of data, loss of business opportunity, or reputational harm.

ck971 does not warrant that the platform will be available without interruption, that it will be free from technical errors or security vulnerabilities, or that the information displayed — including odds, game statistics, and account balances — will be error-free at all times. Scheduled and unscheduled maintenance may cause temporary service unavailability, for which ck971 accepts no liability.

In any event, ck971's total aggregate liability to you for any single claim arising out of or related to your use of the platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

11. Account Suspension and Termination

11.1 Termination by the User

You may close your ck971 account at any time by contacting the support team at support at ck971.io. Prior to closure, all pending bets will be settled according to normal rules, and any remaining real-money balance (after deducting uncleared bonus funds) will be processed for withdrawal to your verified payment method within 5–10 business days.

11.2 Suspension or Termination by ck971

ck971 reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice where: the account holder is found to have breached any provision of these Terms; the account is flagged by ck971's fraud detection systems; ck971 has reasonable grounds to believe that the account is being used for prohibited purposes; or ck971 is required to do so by applicable law, court order, or regulatory direction.

11.3 Effect of Termination

Upon account closure — whether initiated by the user or by ck971 — all bonus funds and promotional credits will be immediately forfeited. Real-money balances in accounts closed by ck971 for cause (i.e., due to fraud or material breach) may be withheld pending investigation and will be handled in accordance with applicable law.

12. Responsible Gaming

ck971 is committed to promoting responsible gambling among all players. We provide a suite of tools designed to help players maintain control over their betting activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. All responsible gaming tools are accessible directly from the account dashboard.

If you feel that your gambling is no longer within your control, or if gambling is causing financial, emotional, or relationship difficulties, we strongly encourage you to use the self-exclusion facility or contact the ck971 support team. Self-exclusion requests are processed within 24 hours and, once active, cannot be reversed for the duration of the selected exclusion period. Players who are self-excluded must not attempt to open new accounts during the exclusion period.

For detailed information on all responsible gaming tools, eligibility criteria, and support resources, please refer to the ck971 Responsible Gaming page. The ck971 platform is strictly for players aged 21 and above. ck971 does not market its services to minors and does not knowingly accept registrations from users under the age of 21.

13. Privacy and Data Protection

ck971 collects, processes, and stores personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy. Personal data collected during registration and KYC verification is used solely for the purposes of account management, identity verification, fraud prevention, and regulatory compliance.

ck971 does not sell or rent your personal data to third parties for marketing purposes. Data may be shared with game providers, payment processors, and fraud prevention services strictly as necessary to deliver the platform's services. All data transmissions are protected by SSL encryption. For a full description of your data rights and how to exercise them, please refer to the ck971 Privacy Policy.

14. Amendments to These Terms

ck971 reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, ck971 will provide notice via a prominent announcement on the platform and, where practicable, by email to the address registered on your account. The updated Terms will display the effective date of the revision at the top of this page.

Your continued use of the ck971 platform following publication of updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must discontinue use of the platform and request account closure before the updated Terms take effect. It is your responsibility to review these Terms periodically to remain informed of any changes.

15. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of a dispute, ck971 encourages players to first attempt informal resolution by contacting the support team at support at ck971.io with a detailed written description of the issue. ck971 will respond to formal dispute submissions within 10 business days.

If an informal resolution cannot be reached, both parties agree to submit to binding arbitration as the exclusive means of resolving any remaining dispute. Class-action claims and multi-party arbitration are expressly excluded. Nothing in this clause limits ck971's right to seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or prevent irreparable harm.

16. Contact Information

If you have any questions, concerns, or formal enquiries relating to these Terms & Conditions, please contact the ck971 support team through the following channels:

• Email: support at ck971.io (plain text — not a clickable link)
• WhatsApp: +880 1700 000 971
• Live Chat: Available 24/7 via the ck971 platform
• Operating Hours: 24 hours a day, 7 days a week, including public holidays (Bangladesh Standard Time, UTC+6)

For responsible gaming support, account self-exclusion requests, or KYC document submission, please reference your registered account username and mobile number in your correspondence to ensure a prompt response.